Privacy policy

Last updated: 04-05-2021

​This privacy statement explains how Cuba Travel Expert collects, uses, and discloses certain data, including your personal information, and what your options and rights are.

Collection of data
We receive and store information about you, such as:

– Information you provide to us. We collect information you provide to us, including your name, email address, home address and/or zip code, payment method, and phone number. We collect this information in various ways, including when you enter it while using our service, interact with our customer service, or participate in surveys or marketing promotions, or information collected when you provide reviews, ratings of preferences.

– Information we collect automatically. We collect information about you and your use of our service and how you interact with us and our ads, as well as information about your computer or other device on which you receive our service. These data include your use of the MiCuba app, details about your interaction with us and our customer service, such as the date, time and reason you contacted us, your telephone number and recorded calls.

– Data from other sources. We may supplement the above-mentioned data with data we obtain from other sources, such as online and offline data providers. These additional data may consist of demographic data, interest-based data and surfing behaviour.

Use of data
We use the data to provide, analyse, manage, improve, and personalise our services and marketing activities, and to communicate with you on these and other topics.

Disclosure of information
We disclose your information for certain purposed and to third parties as described below.

– Service providers: We use other companies, intermediaries or contractors (‘’service providers’’) to provide certain services on our behalf or assist us in the delivery of services to you. For example, we use service providers to perform marketing, communication, infrastructure and IT-services, and to personalise and optimise our services, process credit card transactions or other payments methods, deliver customer service, collect outstanding amounts, analyse and improve data (including process data about user interaction with our services), and process consumer surveys. These service providers may access your personal information or other information when they provide such services. We only authorise these companies to process or disclose your personal data to the extent necessary for the provision of their services.

– Promotional offers: We may offer joint promotions or programmes that you can participate in only if we share your information with third parties. In such promotions, we may share your name and other information so that the promotion can run. These third parties are responsible for their own privacy practices.

– Protection of Cuba Travel Expert and others: Cuba Travel Expert and its service providers may disclose or otherwise use your personal information and other information if we or they reasonably believe it is necessary to (a) comply with applicable laws, regulations, legal processes or governments requests; (b) maintain compliance with applicable terms of use, including investigation of potential violations thereof; (c) detect, prevent or otherwise address illegal or allegedly illegal activities (including payment fraud) or technical or security issues; or (d) prevent any violation of rights, property or safety of Cuba Travel Expert, users, or the public as required or permitted by law.

– Business transfers: In connection with reorganisations, restructurings, mergers, sales, or other transfers of assets, we transfer data, including personal information, provided that the receiving party agrees to respect the personal information in a manner consistent with our privacy policy. When we share data and transfer personal information to countries outside the European Economic Area and to other regions that have comprehensive data protection laws, we ensure that the data is transferred in accordance with this privacy policy, and as permitted under applicable privacy laws.

You can also choose to disclose your information in the following ways:

– Certain parts of our service may include a feature that allows you to share data by email, SMS, social media or other features by using a smart device.

– Social media plugins (including plugins provided by Facebook, Twitter, Pinterest and Google) allow you to share data on these platforms. Social media plugins and applications are operated by the respective social networks and are subject to their terms use and privacy policy. If you don’t want them to use or update your profile, you need to make that clear.

Your data and rights
We have taken reasonable administrative, logical, physical and administrative measures to protect your personal data from loss, theft and unauthorised access, use and alteration. Unfortunately, there is no measure that offers 100% certainty. For this reason, we cannot fully guarantee the security of your data. If the traveller sends Cuba Travel Expert a digital copy of their passport, the traveller is responsible for covering the BSN number. Cuba Travel Expert is not liable for any consequences.​

​Amendments to this privacy policy
We regularly update this privacy policy to continue to comply with changes in juridical, legal and operational requirements. We announce such changes (including the starting date) in accordance with the law. If you continue to use the Cuba Travel Expert service after these updates take effect, it means that you accept these changes. If you do not accept updates to this privacy policy, you can stop your use of our services. Please see the “Last Updated” section below to find out when this privacy statement was last updated.